Terms and conditions
These terms apply to all treatments, products and gift vouchers provided by Elements Face & Body, 9/251 Crawford Street, Queanbeyan NSW 2620 ("we", "us", "the salon"). By booking or attending an appointment you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.
1. Bookings, deposits and cancellations
A 50% deposit secures your booking. We require 24 hours' notice to cancel or reschedule; late cancellations and no-shows forfeit the deposit. Full details are in our cancellation policy, which forms part of these terms.
2. Consultation and disclosure
Before treatment you'll be asked to complete a consultation form and, for some treatments, a consent form. You agree to:
- give accurate, complete information about your health, skin, medications, allergies, pregnancy or breastfeeding, recent treatments (including injectables, peels, laser and prescription skincare such as isotretinoin or retinoids), and any conditions such as cold sores, eczema, psoriasis or keloid scarring;
- tell us if anything changes between appointments;
- follow the pre-treatment and aftercare instructions we give you.
Withholding or misstating this information can affect your safety and the outcome of your treatment. We're not responsible for adverse effects that arise from information you didn't disclose or aftercare you didn't follow.
3. Patch tests
Tinting and some other treatments require a patch test at least 48 hours before your first appointment with us, or where products have changed. If you decline a patch test we may refuse the treatment. If you accept the treatment without a patch test, you do so at your own risk.
4. Our right to decline treatment
Our therapists may decline, modify or stop a treatment if they consider it unsafe or unsuitable for you, including where there is a contraindication, active infection, sunburn, a fresh tan, broken skin, or where you are under the influence of alcohol or drugs. Where a treatment is declined at consultation for a reason you didn't disclose at booking, the deposit may be retained.
5. Results and expectations
Skin, tanning and beauty treatments produce different results for different people. We'll always give you our honest professional opinion about what a treatment can achieve, but we can't guarantee a specific outcome, and dissatisfaction with a result that is within the normal range for the treatment is not grounds for a refund. Some treatments, including skin needling and hydradermabrasion, involve expected temporary effects such as redness, dryness, flaking, sensitivity or mild swelling.
6. Aftercare
You'll be given aftercare advice for your treatment. Following it is your responsibility. Results, and the risk of adverse effects, depend heavily on aftercare, including sun protection.
7. Prices and payment
Prices are in Australian dollars and include GST. Prices may change without notice, but a price quoted at the time of booking will be honoured for that booking. The balance is payable on the day of treatment by cash, EFTPOS or card.
8. Gift vouchers
- Vouchers are valid for three years from purchase, in line with Australian law.
- They can be used for any treatment or product, and any unused balance stays on the voucher.
- Vouchers are not redeemable for cash and can't be replaced if lost or stolen unless we can verify the voucher number.
- Voucher bookings are subject to the cancellation policy; a late cancellation or no-show deducts 50% of the treatment value from the voucher.
9. Courses and packages
Pre-paid courses are valid for 12 months from purchase unless otherwise stated, are personal to you and non-transferable, and are not refundable once the first session has been taken except as required by law. Missed or late-cancelled sessions are deducted from the course.
10. Products
Retail products are sold in accordance with the Australian Consumer Law. If a product is faulty or not as described you're entitled to a remedy. Because of hygiene, we can't accept returns of opened products for change of mind. Please check ingredients before use if you have known allergies; we can't be responsible for reactions to products used contrary to their directions.
11. Refunds
We're happy to discuss any concern about a treatment, and ask that you raise it with us within 48 hours so we can see the skin and help. Where we've failed to provide a service with due care and skill, you're entitled to a remedy under the Australian Consumer Law, which may include re-treatment or a refund. We don't refund for change of mind, or for results that fall within the normal range for a treatment.
12. Clients under 18
Clients under 18 need a parent or guardian to complete the consultation and consent forms and to be present for the first appointment. Some treatments, including skin needling, are not offered to clients under 18.
13. Conduct
We're committed to a safe, respectful salon for clients and staff. We reserve the right to refuse service and to end an appointment without refund where a client is abusive, threatening or inappropriate.
14. Photographs
With your written consent we may take before-and-after photographs for your file and, separately, for use in our marketing. You can withdraw consent to marketing use at any time.
15. Privacy
We collect personal and health information to provide treatments safely and to manage bookings. It's stored securely, used only for those purposes, and not shared with third parties except our booking and payment providers, or where required by law. You can ask to see or correct the information we hold about you.
16. Liability
We hold professional indemnity and public liability insurance. To the extent permitted by law, and except for the consumer guarantees under the Australian Consumer Law, our liability for any loss arising from a treatment or product is limited to re-supplying the service or product, or paying the cost of doing so. We're not liable for loss caused by information you didn't disclose, aftercare you didn't follow, or treatments you had elsewhere. Nothing in these terms excludes liability that can't be excluded by law.
17. Changes to these terms
We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.
18. Contact
Elements Face & Body, 9/251 Crawford Street, Queanbeyan NSW 2620. Phone (02) 6298 1226.