Cancellation policy

Effective 12 September 2026

When you book an appointment, we set that time aside for you and turn other clients away. A late cancellation or no-show means that time can't be offered to someone else and the salon carries the loss. This policy is here so we can keep looking after everyone fairly.

Deposits

• A deposit of 50% of the treatment price is required to secure every booking.
• The deposit is taken at the time of booking, online or in the salon, and is deducted from your final bill on the day.
• Bookings without a deposit are not confirmed and may be released.

Cancelling or rescheduling

• We ask for at least 24 hours' notice to cancel or change an appointment.
• With 24 hours' notice or more, your deposit is transferred in full to a new appointment, or refunded if you'd prefer.
• With less than 24 hours' notice, your deposit is forfeited.
• A no-show forfeits the deposit, and we may ask for full pre-payment for any future bookings.

Running late

Please arrive a few minutes early. If you're more than 15 minutes late we may need to shorten your treatment so the next client isn't kept waiting, and the full price still applies. If there isn't enough time left to carry out the treatment safely, it will be treated as a late cancellation.

Courses and packages

Individual sessions within a pre-paid course or package follow the same 24-hour rule. A session cancelled with less than 24 hours' notice, or missed, is deducted from the course.

Illness and emergencies

We understand that circumstances change. If you're unwell, especially with a cold sore, skin infection or anything contagious, please don't come in; call us and we'll do our best to be fair. Genuine emergencies are handled case by case at the salon's discretion.

Cancellations by the salon

If we ever need to cancel or move your appointment, for example due to staff illness, we'll contact you as early as we can and your deposit will be transferred or refunded in full.

How to cancel

Call us on (02) 6298 1226 during opening hours, or cancel through your online booking confirmation. A message left after hours counts from the time it was received.